You will be happy to learn that we have finally convinced Comcast to replace the hated automated phone system with live agents. Comcast calls this their “White Glove Service” and is introducing it to their premier communities in SW Florida. Grandezza has been on a trial for several weeks, and we find it has worked in every case.
Here are the simple steps to take any time you need to contact Comcast:
1. Call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) from the phone registered on your account during business hours (7 a.m. until midnight).
2. Follow the few prompts so that you are directed to the correct agent.
3. You will be connected to a representative in the United States quickly.
If you are having a service problem, the representative will probably try to solve it remotely. If that effort is unsuccessful, a technician appointment will be scheduled. If you have NO SERVICE, and the appointment is more than 24 hours away, please email Cheryl McFarland at [email protected], and she will escalate the issue.
Feel free to email Cheryl with feedback from this process – good or bad.
~Grandezza Bulk Services Committee
