Note that the most important step you can take to improve your Comcast experience is to do the following: Always call Comcast using the phone number registered to your Comcast account. If you use an unregistered phone, your call may be routed to a chatbot or an offshore agent. If you’re unsure which phone number is linked to your account, we strongly recommend visiting an Xfinity store and requesting that all your phone numbers be added.
The following email was originally sent to all Grandezza residents on June 21, 2025.
Re: Comcast “White Glove Service” for Grandezza Residents
At Last! The End of the Automated Comcast Phone System.
You will be happy to learn that we have finally convinced Comcast to replace the hated automated phone system with live agents. Comcast calls this their “White Glove Service” and is introducing it to their premier communities in SW Florida. Grandezza has been on a trial for several weeks, and we find it has worked in every case.
Here are the simple steps to take any time you need to contact Comcast:
• Call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) FROM THE PHONE REGISTERED ON YOUR ACCOUNT DURING BUSINESS HOURS (7AM UNTIL MIDNIGHT).
• Follow the few prompts so that you are directed to the correct agent.
• You will be connected to a representative in the United States quickly.
• If you are having a service problem, the representative will probably try to solve it remotely.
• If that effort is unsuccessful, a technician appointment will be scheduled.
• If you have NO SERVICE, and the appointment is more than 24 hours away, please email Cheryl McFarland at [email protected], and she will escalate the issue.
Feel free to email Cheryl with feedback from this process – good or bad.
Grandezza Bulk Services Committee
Thank you,
Cheryl McFarland, CAM, CMCA, AMS
Vesta Property Services
239-947-4552 ext. 932
